Terms of service
Terms of Service
Welcome to Satonam. These Terms of Service (“Terms”) govern your use of our website and the purchase of products and services from us.
By using our website or placing an order, you agree to these Terms. Please read them carefully before using our website.
1. About Satonam
Satonam is a business based at:
23 Station St, Boston, PE21 8RL, United Kingdom
If you have any questions about these Terms, please contact:
Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website in a way that violates applicable laws or regulations.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Introduce malicious software, viruses or other harmful material.
- Use automated systems to interfere with or excessively access our website.
- Attempt to copy, reproduce or exploit our website or its content without permission.
- Provide false, misleading or fraudulent information when placing an order.
We reserve the right to suspend or restrict access to our website where reasonably necessary to protect our business, customers or systems.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
Nothing in these Terms affects your statutory consumer rights.
4. Prices
Prices displayed on our website are shown in the applicable currency and may be subject to change.
Where applicable, taxes, VAT, delivery charges and other additional costs will be displayed before you complete your purchase.
We make reasonable efforts to ensure that prices are accurate. If we discover a significant pricing error affecting your order, we will contact you and give you the opportunity to confirm the order at the correct price or cancel it.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an acknowledgement or confirmation. This does not necessarily mean that your order has been accepted.
An order is accepted when we confirm that the products have been dispatched or otherwise confirm acceptance.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or product-information error.
- We suspect fraud or unauthorised activity.
- We are unable to verify information provided.
- There are reasonable grounds to believe the order is being placed for unlawful purposes.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. Payment
Payment must be made using the payment methods available at checkout.
By submitting payment details, you confirm that you are authorised to use the relevant payment method.
Payments may be processed by third-party payment providers. We do not normally store complete payment card details on our own systems.
7. Delivery
We will provide available delivery options and estimated delivery times during the ordering process.
Delivery times are estimates unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, natural disasters or other unforeseen events.
If an order does not arrive within the applicable expected timeframe, please contact us at Contact@Satonam.co.uk so that we can investigate.
Your statutory rights relating to delivery are not affected by these Terms.
8. Returns, Cancellations and Refunds
Our Return & Refund Policy applies to eligible returns, cancellations and refunds.
For most online purchases, UK consumer law provides a 14-day cancellation period, subject to certain exceptions.
Nothing in these Terms removes or restricts any statutory consumer rights that cannot legally be excluded.
9. Faulty or Incorrect Products
If a product is faulty, damaged, incorrectly supplied or not as described, please contact us.
Depending on the circumstances, you may have legal rights to a repair, replacement, price reduction or refund.
We will handle such issues in accordance with applicable UK consumer law.
10. Intellectual Property
Unless otherwise stated, all content on our website, including text, photographs, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to Satonam.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, sell, publish or commercially exploit our content without our prior written permission, except where permitted by law.
11. User-Submitted Content
If you submit reviews, comments, photographs or other content to us, you remain responsible for that content.
You must not submit content that:
- Is unlawful, defamatory, threatening or abusive.
- Infringes another person's intellectual property or privacy rights.
- Contains malicious software.
- Is misleading or fraudulent.
- Contains inappropriate or offensive material.
By submitting content to us, you grant Satonam permission to use, reproduce and display that content for legitimate business purposes, subject to applicable law.
12. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services.
We do not control third-party websites and are not responsible for their content, availability, policies or practices.
Your use of third-party services may be subject to their own terms and policies.
13. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure or error-free.
We may temporarily suspend, modify or discontinue parts of the website where reasonably necessary for maintenance, security, technical issues or other operational reasons.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under UK law, including certain liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.
Subject to the above, Satonam will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
If you are purchasing products as a consumer, nothing in these Terms affects your legal rights.
15. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, war, terrorism, government action, industrial disputes, significant network or infrastructure failures, or other events that could not reasonably have been prevented.
Where possible, we will notify you and take reasonable steps to minimise the impact.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal information.
17. Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on our website with the relevant “Last updated” date.
Changes will not affect rights that you have already acquired under an existing order or applicable law.
18. Governing Law
These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, you may also have the benefit of mandatory legal protections available in your country of residence.
19. Complaints
If you have a complaint about our products, services or website, please contact us first so that we can try to resolve the issue.
Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348
We will aim to deal with complaints fairly and within a reasonable timeframe.
20. Contact Information
Satonam
23 Station St
Boston, PE21 8RL
United Kingdom
Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348