Return & Refund Policy

At Satonam, we want you to be happy with your purchase. If you are not completely satisfied, you may be entitled to return your order and receive a refund in accordance with this policy and applicable UK consumer law.

1. Your Right to Cancel

For most purchases made online, by telephone, or by other distance-selling methods, you have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

This cancellation right may not apply to certain products, including goods that are personalised or made to your specifications, perishable goods, or other products excluded by law.

2. How to Request a Return

To request a return, please contact us at:

Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348

Please include your order number and details of the item(s) you wish to return.

You may also provide a clear written statement explaining that you wish to cancel your purchase.

3. Condition of Returned Items

Please take reasonable care of items while they are in your possession and return them as soon as reasonably possible.

You may handle goods as you would reasonably be allowed to in a shop to establish their nature, characteristics and functionality. However, if an item has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.

4. Refunds

Once we receive the returned goods, we will process any refund due without undue delay and normally within 14 days.

Where a statutory cancellation applies, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we will refund only the cost of the least expensive standard delivery option available.

Refunds will normally be made using the original payment method, unless otherwise agreed with you.

5. Return Postage

Where you are cancelling an order because you have changed your mind, you are generally responsible for the direct cost of returning the goods unless we have agreed otherwise.

If the goods are faulty, damaged, incorrect, or not as described, please contact us before returning them. Where appropriate, we will arrange or reimburse reasonable return costs.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, not as described, or does not do what it is supposed to do, please contact us as soon as possible.

Your statutory rights under UK consumer law are not affected by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund.

We will assess the issue and work with you to provide the appropriate remedy required by law.

7. Items Excluded From Cancellation

Certain goods and services may be excluded from the standard 14-day cancellation right under UK law. These can include, depending on the circumstances:

• Personalised or bespoke goods
• Goods that are liable to deteriorate or expire rapidly
• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed
• Certain digital content where you have expressly agreed to its immediate supply and acknowledged that you will lose your cancellation right
• Services that have been fully performed with your prior express consent and acknowledgement where applicable

Where an exception applies, we will provide the required information before or at the time of purchase.

8. Sale Items

Items purchased during a sale have the same statutory consumer rights as items purchased at full price.

Any additional voluntary return conditions we offer for change-of-mind returns will be stated clearly at the time of purchase.

9. Exchanges

We may offer exchanges at our discretion. However, an exchange policy does not affect your statutory rights to a refund or other remedy where UK consumer law requires one.

10. Contact Us

For returns, refunds or questions about this policy, please contact:

Satonam
23 Station St
Boston, PE21 8RL
United Kingdom

Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under UK law.