Shipping Policy

At Satonam, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains how we handle delivery of orders placed through our website.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During busy periods, promotions, holidays or circumstances outside our control, processing may take longer. If there is a significant delay, we will try to notify you.

2. Delivery Areas

We currently offer delivery to addresses within the United Kingdom, subject to availability of the delivery service for your address.

If we offer international delivery, the available countries, delivery charges and estimated delivery times will be displayed at checkout.

3. Delivery Times

Estimated delivery times will be shown at checkout where available.

As a general guide, UK orders may normally arrive within approximately 2–5 business days after dispatch.

Delivery times are estimates and are not guaranteed unless we specifically state otherwise.

Courier delays, severe weather, strikes, public holidays, incorrect addresses and other circumstances outside our reasonable control may affect delivery times.

4. Shipping Charges

Delivery charges depend on the delivery method, destination, order size and other applicable factors.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

From time to time, we may offer free delivery promotions or other shipping offers. Any applicable conditions will be clearly stated at the time of the offer.

5. Delivery Address

Please make sure that your delivery address and contact information are accurate before completing your order.

Satonam is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at Contact@Satonam.co.uk. We will try to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

6. Tracking

Where tracking is available, you may receive tracking information by email or through the relevant delivery service.

Please allow some time for tracking information to become active after your order has been dispatched.

7. Missed Deliveries

If you are not available when delivery is attempted, the courier may leave instructions explaining how to rearrange delivery or collect your parcel.

Please follow the instructions provided by the courier.

If you have a problem with a delivery, contact us at Contact@Satonam.co.uk and we will do our best to assist.

8. Lost or Delayed Orders

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us.

We may need to contact the courier and investigate the shipment before determining the appropriate next steps.

If an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable UK consumer law.

9. Damaged Packages

Please inspect your package when it arrives.

If your order appears to have been damaged during delivery, please contact us as soon as possible and, where practical, provide photographs of the packaging and the affected product.

This does not affect your statutory rights regarding faulty or damaged goods.

10. International Shipping

Where international delivery is available, additional charges may apply.

Customers receiving orders outside the UK may be responsible for applicable customs duties, import taxes, VAT or other charges imposed by the destination country unless we expressly state otherwise.

International delivery times are estimates and may be affected by customs processing or other circumstances outside our control.

11. Delivery Restrictions

Certain products may be subject to delivery restrictions due to their size, nature or applicable laws.

Where a delivery restriction applies, we will provide relevant information before or during checkout where reasonably possible.

12. Changes to Delivery Information

We may update delivery options, charges and estimated delivery times from time to time.

The shipping options and prices displayed at checkout at the time you place your order will apply to that order, subject to any obvious error.

13. Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

If you are a consumer, we will deliver your goods within the timeframe agreed with you or, where no specific timeframe has been agreed, within the period required by applicable law.

If goods are not delivered as required by law, you may have rights to cancel the contract and obtain a refund in certain circumstances.

14. Contact Us

If you have any questions about delivery or your order, please contact us:

Satonam
23 Station St
Boston, PE21 8RL
United Kingdom

Email: Contact@Satonam.co.uk
Phone: +44 806 455 4348